← Coming Home Well

From Claims to Care: How the VA Is Changing for Veterans

Jan 11, 2026 · 26 min

About this episode

In this episode, Dr. Tyler Pieron welcomes back Dr. Paul Lawrence, Deputy Secretary of Veterans Affairs, to discuss the latest initiatives and challenges at the VA. From modernizing healthcare to protecting veterans’ benefits, Dr. Lawrence shares insights, practical advice, and stories that matter to every veteran. Topics Covered VA leadership priorities and putting veterans at the center of all decisions Reducing claims backlog and improving benefits processing Protecting veterans from predatory “claim sharks” and promoting free, accredited assistance Electronic health records and coordinated care Expanding community care and telehealth for rural veterans Efforts to combat veteran homelessness and available resources Legislative updates, including the Elizabeth Dole Act Modernizing benefits, appeals, and technology in VA services Practical advice and personal stories from veterans If you or someone you know is at risk of homelessness, call the VA’s homeless hotline: 877-424-3838. Resources VA Homeless Hotline: 877-424-3838 Accredited Veteran Service Organizations: American Legion Veterans of Foreign Wars (VFW) Wounded Warrior Project State Departments of Veterans Affairs Call to Action If you found this episode helpful, share it, post about it on social media, or leave a rating and review. For additional resources, visit your local VA or reach out to an accredited veteran service organization. Thank you for listening to Coming Home Well — until all are home and all are well. Disclaimer: "The views expressed by Dr. Pieron are those of the author and do not reflect the official policy or position of the Department of War or the U.S. Government."